FAQ 1 – I cannot record a video and it only shows black screen. How to fix it?

Answer: If you want to record a video by using the Window Capture, and you see only a black screen, the reason is that your PC is using direct3D hardware acceleration to play the video. The solution for this problem is to use the Game Capture source to capture the video player window.

FAQ 2 – the quality on my stream or recording is bad! How can I fix it?

The quickest way to make sure you have good settings is to use the Tools / Auto Configuration Wizard. This will get most basic settings correct for you.
If you are recording, try using Simple output mode and the recording presets. If you have an available hardware encoder, try to use that for your recordings.

E-mail Support

If you have any further questions or feed-backs about the app, please feel free to reach us by email. We are here to listen and help.